Privacy Policy

At SNMZ Group, we take your privacy seriously. This Privacy Policy describes how we collect, use, and share your personal information when you use our website and the SNMZ FlowOS platform.

Information We Collect

We collect the following types of information to provide and improve our services:

• Email Address: Used for account creation, communication, and support.
• Company Name: Used to customize your workspace and billing.
• User-Uploaded Documents: Any PDFs, Word files, Excel sheets, or other files you upload to the AI Knowledge Hub.
• Cookies: Essential and analytical data to improve website functionality.

How We Use Information

Your information is exclusively used to provide the core functionality of SNMZ FlowOS, including training custom AI agents on your data, managing automated workflows, and providing customer support. We do not sell your personal data or your uploaded documents to any third parties.

Data Storage & Security

Security is our top priority. All user data, including personal information and user-uploaded documents, is securely stored on Amazon Web Services (AWS). We utilize AWS's enterprise-grade encryption both in transit and at rest to ensure your sensitive business data remains protected against unauthorized access.

Third-Party Services

We may integrate with third-party APIs (such as OpenAI for processing text) to deliver our AI features. When doing so, your data is processed strictly under data processing agreements that prohibit third parties from using your data to train their public models.

Cookies

We use cookies to keep you logged in and understand how you interact with our platform. You can manage your cookie preferences through your browser settings.

Data Retention & Deletion

We retain your data only as long as your account is active or as needed to provide you services. Data Deletion Request: If you wish to permanently delete your account, your data, and all uploaded documents from our AWS servers, you can submit a deletion request by contacting us. All associated data will be purged within 30 days of the request.

Contact Us

If you have any questions about this Privacy Policy or wish to make a data deletion request, please contact us at:
support@snmzgroup.com